FT Clinical Support for Family Medicine

Position Specific Competencies: Certified Medical Assistant (CMA)

In addition to the following essential position competencies, other competencies may be required to meet changing organization needs.

1. Uses an appropriate problem-solving approach to plan services.

a. Obtains vital signs and general health information for patient chart and prepares patients for examination.

b. Maintains patient health record in an up-to-date status especially regarding pain assessment and current medication sheet.

c. Assures documentation is complete, concise, and correct.

d. Prepares and maintains exam rooms and medical equipment for patient visits

e. Contributes to plan of care for individuals and groups of patients utilizing all principles to reduce medication errors when handling or calling in medications or refills.

f. Demonstrates initiative in suggesting and implementing problem solving approaches and planning performance of service.

g. Prepares and maintains exam rooms and medical equipment for patient visits regarding all safety checks and HIPAA guidelines and adapt same HIPAA principles to chart documentation and exposure as well as discussing PHI in front of anyone other than patient.

h. Triages patients and enters accurate and concise data into the EMR while paying attention to spelling and clarity.

i. Navigates the EMR system in an efficient manner.

j. Facilitates quality care management through best practice utilization of the clinic EMR.

k. Promotes continuity of care seen by appropriate actions notes and prompt follow up.

l. Answers phones, routes calls and or takes accurate message. Demonstrates a sense of urgency relating to a patient’s level of distress.

m. Triages basic patient care needs, generating a telephone encounter depending upon the situation. Assure a duplicate message has not already been started.

n. Manages the scheduling of patient appointments. Registers new patients and maintains current accurate up to date demographic and insurance information for all patients. Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc.

o. Identifies barriers related to Social Determents of Health (SDOH) and notifies provider.

p. Verifies insurance eligibility, scans insurance card

q. Checks patients in and or out for visits in an appropriate manner. Accurate and appropriate use of ICD-10 and CPT codes

r. Processes patient referrals for tests and referrals to specialists. Monitors referral work queue for follow-up. Assists nursing and or other clinic personnel in follow up to ensure patient compliance, receipt of test results and reports from specialists. Be proactive in contacting patients with test results.

s. Forwards requests for Medical Records to Release of Information Department.

t. Recognizes how fraud and abuse interplay into daily role.

u. Ensures orders are entered correctly to capture appropriate charges.

v. Refills medications according to medication refill guidelines.

w. Identifies barriers germane to patient’s individual needs being financial, emotional, physical, cultural, or spiritual (SDOH).

x. Astute and sensitive to patient satisfaction as it pertains to customer service- people skilMails in all clinical situations.

2. Provides services with consideration of the recipient’s needs.

a. Ensures that patients are placed in exam rooms and seen by the provider in a timely manner.

b. Assists the provider as needed with examinations and procedures

c. Ensures the smooth transition of patients

d. Assists in the collection of laboratory specimens and performance of tests on patients as ordered by the provider. Track lab and all tests for outcomes and follow-up.

e. Identifies clinical significance of data and informs provider appropriately and provides follow up a

The following, or equivalents, are the minimum requirements necessary to perform the essential

functions of the position.

Education/formal

training/licensure/certifications/experience: Graduate of

accredited program of Certified Medical Assistants or

graduate of a certified Advanced EMT/ Paramedic Program. Prefer at least

one year of clinical experience in family care practice.

Additional Skills:

Knowledge of medications and their effects on patients; strong interpersonal and verbal

communications skills; age-specific skills, ability to work with accuracy and speed, perform

several tasks at one time and react calmly and effectively in an emergency

Working Conditions:

Potential exposure to hazardous materials, chemicals, and detergents; potential exposure to

communicable disease and/or body fluids; work extended hours as needed; travel to other clinics as

required.

Physical Requirements:

Ability to access all areas of the facility; able to communicate clearly and concisely; visual acuity;

ability to withstand extended periods of walking, standing, occasional lifting, bending, stooping.