Uses an appropriate problem-solving approach to plan performance of service
- Performs the primary functions of an American Red Cross Lifeguard, maintaining a safe and clean environment and responding to all emergencies, properly and effectively.
- Secures a substitute for shifts that need to be covered as well as sign appropriate forms.
- Adhere to all Aquatics policies and procedures.
- Participates in staff training and meetings according to policy.
Provides services with consideration of physical, psycho-social, cultural/spiritual, and age specific needs to those served.
- Acknowledge and demonstrates respect for individualized needs of all customers.
- Adjusts and responds to requests for special considerations.
- Aids customers in entering and exiting facilities as needed.
Uses equipment/supplies correctly.
- Demonstrates the proper use of all facility rescue equipment, cleaning equipment and Aquatic Center supplies.
- Completes all assigned cleaning and maintenance assignments.
- Maintains clean facilities at all times.
- Records accurate chemical reading, usage, and uses appropriate paperwork for all shift changes, incidents, and requests.
Uses appropriate safety and infection control measures.
- Demonstrates the proper and appropriate use of barrier devices, rescue equipment, and protective gear.
- Responds to symptoms of choking, drowning, tiredness, etc.
- Keeps working conditions safe and clean for all other staff members.
- Follow proper chemicals usage procedures.
Teaches/directs/advises/informs others in an appropriate manner
- Communicates properly and effectively to patrons and other staff.
- Teaches proper swimming rules, technique, and policies.
- Enforces all policies and procedures, Aquatic and Center wide.
- Attempt to answer or find answers to all questions from customers and staff.
Reports/records information correctly
- Demonstrates and communicates abnormal facility conditions, incidents and accidents properly.
- Completes daily log information and Chemical records.
- Record updates/ changes in the communication book as needed.
- Reads and initials all entries in communication book during each worked shift.