1. Answers phones, routes calls and or takes accurate Demonstrates a sense of urgency relating to patient’s level of distress. Triages basic patient care needs generating a telephone encounter depending upon the situation.
2. Registers new patients and maintains current accurate up to date demographic and insurance information for all Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc. (MSPQ).
3. Identifies barriers to\
4. Verifies insurance eligibility, scans insurance card, and photo
5. Checks patients in and or out for visit in appropriate Accurate and appropriate use of ICD-10 and CPT codes
6. Accurately and accordingly to policy, posts payments
7. Reconciles all financial data correctly and in compliance with clinic policy, both end of day and end of month
8. Forward requests for Medical Records to Health Information Management Systems.
9. Works with patient and clinic manager to effectively manage patient accounts and performs certain financial assistance tasks as delegated and monitored by the clinic
10. Recognizes how fraud and abuse interplay into daily
11. Any other duty as assigned but within the scope of practice for a MOA by the clinic manager and or
12. Will contact facilities as necessary to ensure the appropriate paperwork is index in the patient’s EMR medical record prior to being seen by the provider in preparation for patient appointments – Examples: surgical reports, pathology reports, home health summary of care, etc.
13. Responds to the follow-up action plans sent by providers goaled at achieving maximum level of care continuity in preparation for designated patient appointments.

                Examples: Remind patient to bring blood pressure log to appointment.

MOA will also monitor the Quality Panel Metrics Health Maintenance Tab to facilitate proactive management of patient care and close care gaps.