FirstHealth of the Carolinas is a nationally recognized health care system in central North Carolina with headquarters in Pinehurst, N.C. FirstHealth of the Carolinas has been nationally recognized as a top 150 place to work in health care by Becker's Healthcare for two consecutive years.

The Cardiac Rehab Office Coordinator is responsible for the efficient and effective management of daily operations within the Cardiac Rehabilitation department. This role involves patient scheduling, registration, insurance verification, and financial counseling. The Coordinator also manages the Bridge to Wellness program, coordinates meetings and events, and ensures compliance with all relevant policies and procedures.

• Daily Operations: Oversee patient scheduling, registration, charges, verification of insurance benefits, and authorization and prior approval for services.
• Financial Counseling: Provide patient financial counseling and resources for assistance.
• Program Management: Manage the Cardiac Rehab Bridge to Wellness program, including screening, communicating with providers, enrollment, and billing.
• Coordination: Schedule and coordinate meetings, appointments, and other Cardiac Rehab events, including preparing agendas and minutes.
• Contract Management: Manage and review all monitoring physicians and Medical Director yearly contracts, rosters, and signature sheets (Pinehurst and Rockingham).
• Referral Coordination: Coordinate with referral sources to obtain test results and medical records necessary for patient entry.
• Referral Source Maintenance: Provide daily planning and maintenance of Cardiac rehab referral sources, both internally via EPIC and externally, as the first point of contact.
• Work Queue Maintenance: Maintain Cardiac Rehab work queues to address errors and verifications, and review in-basket messages from the Cardiac Rehab team.
• EPIC Processes: Perform EPIC registration processes, scan medical records, and ensure accuracy of visit types, patient status, and provider information.
• Reimbursement Monitoring: Implement and monitor effective reimbursement diagnosis and procedure codes, and communicate with patients and providers.
• Volunteer and Physician Scheduling: Schedule volunteers and daily supervising physicians.
• Supply Management: Follow policies and procedures for the Aperek system, including ordering supplies, preparing monthly physician check requisitions, and staff reimbursement requisitions.
• Contract Preparation: Prepare annual contracts for Medical Directorship and daily Cardiac Rehab Physician supervision.
• Calendar Maintenance: Maintain up-to-date staff calendars.

• Education: Associate Degree in a healthcare-related field, medical coding, or three years of experience in medical office management.
• Skills: Advanced skills in office technology, proficiency in Microsoft Office, spreadsheets, tables, query setup, and report generation.
• Knowledge: Medical terminology and ICD-10 coding required.
• Certification: BCLS required.
• Experience: Significant experience may be accepted in lieu of education or formal training.
• Communication Skills: Excellent verbal and written communication skills.
• Problem-Solving: Strong problem-solving abilities and attention to detail.
• Team Collaboration: Ability to work collaboratively with a multidisciplinary team.
• Customer Service: Exceptional customer service skills and a patient-centered approach.